Britain's Busiest Airport: Heathrow

May 10, 2017

Passenger Experience Manager Sue does her best to get a passenger to his connecting flight at Gatwick - 38 miles away.

May 17, 2017

Travellers face the challengers of transferring in the five-square-mile airport, with 200 gates and four terminals.

May 24, 2017

Problems arise when a flight to New York is cancelled. Meanwhile, snow and ice threaten to close the runways.